You must return your rental car with the same level of fuel you picked it up with.
Return without car washing: 50 AED.
Delivery and pick-up (one way, Dubai): 150 AED.
Salik or Toll Charges: 5 AED.
Lost/damaged key: AED 1500 (for BMW and Mercedes: AED 4500).
Smoking in our vehicles may result in a charge of up to 1000 AED.
The Hirer is obligated to pay all traffic fines incurred during their usage. These fines must be paid within 48 hours. Failure to pay within this timeframe will result in a late fee of AED 100 per day starting from the 3rd day after the fine was issued.
The Lessee holds liability for violation of traffic laws of the U.A.E. and the terms and conditions set forth in this Agreement in accordance with the legislation of the U.A.E. in force. Any consequences, such as vehicle damage, traffic accidents, personal injuries, etc., are to be solely covered by the Lessee. All vehicles are prohibited to being used for racing, drifting, towing, off-road driving, or any activities considered against U.A.E. law. The Lessee is fully liable for any damages to the vehicle, including contaminated fuel, water damage, or damages that occurred as a result of driving through flood water, sea beaches, rocky or sandy deserts, dunes, and off-roads. In case of violation of this clause, the Lessee is obliged to compensate all damages that occurred due to the prohibited use of the Vehicle and additionally shall pay fines (unliquidated damages) in the amount that covers all expenses of the Lessee. Driving is allowed on civil roads only.
The Lessor reserves the right remotely to switch off the engine and confiscate the car at any time without prior warning if it becomes aware that the Lessee violated the terms of this Agreement, in particular: transferring the Vehicle to a third party, failing to pay fines and penalties, failing to return the Vehicle for current or capital repair, or failing to return the car on the expiration of the rental period.
Customers must return the car by the contract’s end date. There will be an extra charge of 1 day if it exceeds 1 hour.
In the event of a car accident (with or without damage to the Vehicle), any personal injuries, theft of the Vehicle or any of its parts, the Lessee is obliged to inform the Lessor and forthwith report the situation to the police, as well as obtain a valid police report after providing all required documents, information and following the police procedure. A copy of the police report must be sent to the Lessor. The insurance covers cases that occurred through no fault of the Lessee. The police report should confirm this. In all the other cases, including but not limited to an accident, damage, loss, or theft that occurred at the fault of the Lessee, the Lessee shall cover all the expenses in the amount not covered by the insurance.
If the Lessee fails to obtain or present a valid police report to the Lessor within a responsible period of time, the provided insurance will be annulled, and therefore the Lessee becomes fully liable to cover all the actual costs suffered by the Lessor.
The Lessee agrees to be fully liable to pay the rental charges for the period the Vehicle is being repaired after being damaged due to road accidents or any other instances where the Vehicle gets damaged by Lessee.
The deposit refund will be given in cash in our office within 30 days of the actual closure of the rental agreement and the return of the Vehicle to the Lessor. If we are able to refund the deposit via Western Union, bank transfer, or any other method, the customer will be responsible for all administrative fees, not the company. Deposit refunds are made in AED.
The Lessee undertakes to use the rented car only in the territory of the U.A.E.
If the accident happened because of your fault, you will have to pay the deductible from the insurance company. The calculation is done on an individual basis.
Only 70% insurance is covered – in cases of a less than 12-month-old driving license or an age less than 25 years, 30% of the damage amount and insurance deductible as per the insurance company invoice will be paid by the Hirer.
The Lessor will assess a fee starting at 800 AED for each occurrence of body damage, paint scratches, or wheel damage due to careless or improper use of the vehicle.
There will be no refund for unused rental days.
The Hirer is prohibited from driving faster than 150 km/h. Exceeding this speed limit will result in a warning and a 2000 AED fine for the first violation. On a second violation, the Lessor will disable and confiscate the car. Any remaining rental time and the deposit will be forfeited, with no refunds issued.
If a customer cancels their reservation 7 days or more before the trip, they will receive a full refund of the rental price. For cancellations made between 3 and 7 days prior to the trip, 90% of the rental price will be refunded. If the booking is cancelled 1 to 3 days before the trip, a 50% refund will be provided. No refund will be given for cancellations made less than 24 hours before the trip.
